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Yes, unlike Clearance or Closeout items, Promotional Sale products are eligible for return within 180 days of receipt. Please note that returns made after 30 days may be subject to a 30% restocking fee.
Please Note: Some Promotional items are final sale and cannot be returned.
Non-Returnable items include the following:
To initiate a return, you must obtain a Return Merchandise Authorization (RMA) number before shipping items back to our warehouse. Items must be returned in their original packaging, unused, and uninstalled.
To request a return authorization, fill out the during business hours (Monday–Friday, 8am–6pm EST).
Customers are responsible for return shipping costs unless the return is due to a Homelectrical error or defective merchandise.
Homelectrical cannot accept responsibility for items lost or damaged during return transit.
Most refunds are processed within 3–5 business days. Please allow up to 7 additional business days for your bank or credit card issuer to release the funds back to your account.