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Frequently Asked Questions
How are products shipped?
We partnered with UPS and USPS to ship most of our smaller items. We work with several freight carriers to handle larger equipment.
Do you require a minimum order?
No, HomElectrical has no order minimums on items we list. However, some manufacturers only sell their items by the case.
What is a liftgate and why do I need it?
What is the residential fee?
Residential fees are added to freight shipments to residential addresses. The fee covers the added labor cost of delivering and unloading the products to areas where it is difficult for their trucks to access or to areas where loading docks are not available.
If I don’t see the models or brands on your website, does that mean you don’t offer it?
When will my order arrive?
Do you sell products to the DIYers?
HomElectrical offers thousands of products to all home projects. However, please note some manufacturers will not honor their warranties on electrical equipment that has been improperly installed by non-licensed contractors.
Do you offer discount, coupons, or special sales?
Can I return a product if it is not what I expected?
Yes, you can return a product if it is not what you expected. Most new and unopened products can be returned up to 180 days of receiving them. However, returns over 30 days will be subject to a 30% restocking fee.
Do you offer used products?
No, every product HomElectrical sells is new from the manufacturer. We don't offer used items because we believe you get a better value from buying new.
Will HomElectrical contribute to my fundraiser or non-profit?
HomElectrical is always looking for ways to be involved in the community and has long-standing relationships with a number of local non-profit organizations. We always welcome new invitations to be part of worthy causes that align with our beliefs, but circumstances do not always allow us to participate. You may send your request to donations@homelectrical.com for consideration.
Do you ship Internationally?
Yes, we sell all our products to customers in Canada, Puerto Rico and Mexico. Some restrictions may apply. Please make sure the electrical equipment you are considering will work within your country’s standards.
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