HomElectrical COVID-19 Update

By david_lu on 04/02/2020

Dear Valued Customers,

We understand that COVID-19 situation is presenting many challenges to our community. We are still here to serve you to the best of our ability without jeopardizing the health and safety of our employees. We ask that you are patient with us as delivery times may be longer than usual.

  1. Customer Appreciation Team remains available between 9 am – 6 pm Eastern Time. Be advised that you may experience longer wait times. You can also reach us through our online chats and email. All emails will be answered within one business day.

  2. Distribution Centers are shipping orders, although there may be a delay in some regions. Our employees’ health and safety is our No. 1 priority, so we have advised them to stay home if they have any concerns or need to care for children that are home from school.

  3. About 95% of our inventory is on the shelf and ready to ship, with the exception of some items that experienced extreme surges in demand as a result of the virus. We are working to get these SKUs back in stock ASAP and will update our website when they are ready to ship. As we expect demand for safety and janitorial supplies to continue growing, we are adjusting our inventory accordingly.

  4. Due to sanitary and safety reasons, all sanitation and respiratory products are non-returnable. This includes, but is not limited to, all janitorial supply and safety supply items (facemasks/faceshields, respirators, chemical cleaners, tissues, paper towels, sanitizers, soaps, dispensers, coveralls, filters, gloves, deep cleaners, etc.).

With news changing daily on how states are reacting to the COVID – 19 virus, we want to encourage our customers to validate that their shipping address is serviceable in accordance with their local municipality. Our customer solutions team is available by Live Chat or email should there be any questions on how to best receive your order.

For guidance on COVID-19, please visit the World Health Organization website

We are here to help you run your business. We will adjust ours as needed to work through this situation with you. Stay Safe, Stay Healthy, and Stay Inside.

Sincerely,

David Lu
CEO, HomElectrical

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